Home/Return Policy

Return Policy

Effective Date: January 30, 2023

Overview

At Crimson Park Digital LLC, we are committed to ensuring your complete satisfaction with our products and services. This Return Policy outlines the terms and conditions under which returns, refunds, and exchanges may be processed.

We understand that digital services and products have unique characteristics, and we have designed our policy to be fair and transparent for all parties involved. Please read this policy carefully before making a purchase.

Important Notice

Due to the nature of digital products and services, all sales are generally considered final once access has been granted or services have been rendered. However, we evaluate refund requests on a case-by-case basis.

Digital Products

Our digital products include software tools, marketing suites, brand development packages, and social media toolkits. The following terms apply to digital product purchases:

Eligibility for Returns

  • Refund requests must be submitted within 14 days of purchase
  • The product must not have been extensively used or downloaded more than three times
  • You must provide a valid reason for the return request
  • Technical issues that cannot be resolved by our support team may qualify for a full refund

Non-Returnable Items

  • Customized or personalized digital products created specifically for your business
  • Products purchased during promotional sales or with special discounts exceeding 50%
  • Subscription services after the first billing cycle has been completed

Refund Process

To request a refund, please follow these steps to ensure your request is processed efficiently:

1

Contact Our Support Team

Email us at alexazolkower@crimsonparkdigital.com with your order number, purchase date, and reason for the refund request.

2

Review Process

Our team will review your request within 3-5 business days and may contact you for additional information or to troubleshoot any issues.

3

Refund Approval

If approved, refunds will be processed to your original payment method within 7-10 business days. You will receive a confirmation email once the refund has been initiated.

Processing Time

Please note that depending on your financial institution, it may take an additional 5-7 business days for the refund to appear in your account.

Exceptions

While we strive to accommodate all reasonable refund requests, certain circumstances may warrant special consideration:

Service-Based Projects

For custom service projects such as brand development, advertising campaigns, or content creation, refunds are evaluated based on the stage of completion:

  • Projects in the initial consultation phase: Full refund available
  • Projects with completed deliverables: Partial refund based on work completed
  • Completed projects: No refund available, but revisions may be offered

Technical Issues

If you experience technical difficulties with our digital products, we encourage you to contact our support team first. We will make every effort to resolve the issue before processing a refund. Technical issues that qualify for immediate refunds include:

  • Product fails to function as described in documentation
  • Incompatibility issues that cannot be resolved
  • Critical bugs that prevent normal use of the product

Contact Information

If you have any questions about our Return Policy or need assistance with a return request, please don't hesitate to contact us:

Crimson Park Digital LLC

3540 Toringdon Way Ste 200, Charlotte, NC 28277
+1 (336) 429-8834
alexazolkower@crimsonparkdigital.com

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
We typically respond to all inquiries within 24 hours